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Phone

Guidelines

  • Main numbers for all facilities should be answered by reception staff as Creganna Medical, TE
  • When answering your phone please introduce yourself and the company name: Creganna Medical, TE
  • Please ensure that your voicemail message identifies you and the company – always leave an appropriate message when out of the office or on vacation

Company Phone Greetings

Making an external call

When calling externally and representing the company, use the following to introduce yourself:

Hello, this is {Your Name} from Creganna Medical, TE.

Answering the Phone

When receiving an external call, introduce yourself as follows:

Hello Creganna Medical, TE {Your Name} speaking.

Voicemail Greeting

Voicemail Greeting Format – In the office

When you are in the office a standard voicemail should be on your phone to inform the caller:

  • That you are in the office
  • That you will reply to their voicemail
  • How the caller can get immediate help i.e. reception assistance

Suggested format:

“You have reached the voicemail of {Your Name} at Creganna Medical, TE. I am currently in the office but am either away from my desk or on another line. Please leave a message and I will contact you as soon as possible. Otherwise please dial ‘0’ for reception assistance. Thank you.”

Voicemail Greeting Format – Out of the office

When you are out of the office you must change your voicemail message to inform the caller:

  • How long you are away from the office
  • If you will have access to your voicemails while you are away from the office
  • How the caller can get immediate help or an alternative method of speaking with you i.e. via cell phone, a colleague’s number or reception assistance

Suggested format:

“You have reached the voicemail of {Your Name} at Creganna Medical, TE. I am out of the office from {Day, Date, Month} to {Day, Date, Month}. I will not have access to voicemail in this time/I will have access to my voicemail in this time/I will have occasional access to my voicemail in this time.

Please leave a message and I will contact you on my return. Should you have any urgent queries please contact reception by dialling {reception access number}/ my cell at {cell number}/my colleague {colleague’s name} on {colleague’s number}. Thank you.”

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